Terms and Conditions

By creating a Visa Wingman account, using the website or mobile app, or purchasing any Visa Wingman service, you agree to these Terms and Conditions. If you do not agree, please do not use the service.

Visa Wingman is a digital product developed and operated by ZON SOFTWARE DEVELOPMENT SERVICES, Fairfield Tower, Hampton Gardens, C Raymundo Avenue, Pasig, Philippines. You can reach us at support@visawingman.com. In these terms, “we”, “us”, and “Visa Wingman” mean that operator.

Visa Wingman is a digital visa preparation and organization platform. Through your account you can build a visa preparation journey, follow a structured document checklist, store and organize the documents you upload, prepare for an interview, coordinate a family or group trip, and — where you purchase it — receive deeper personalization and structured review support.

The website is both our public information site and the interface through which you access these digital services. Paid services are delivered digitally inside your Visa Wingman account.

Visa Wingman provides preparation guidance and organization tools. It helps you understand what is commonly required and keep your own materials in order. It does not complete or submit an application on your behalf.

Visa Wingman is independently operated. It is not an embassy, consulate, immigration authority, visa application center, or government agency, and it is not affiliated with, endorsed by, or acting for any of them.

We do not guarantee visa approval, appointment availability, processing times, or any other immigration outcome. Those decisions belong entirely to the relevant authority. Any readiness indicator, checklist status, or review comment in the product is preparation support, not a prediction or assurance of a result.

Visa Wingman is not a law firm, immigration consultancy, or authorized immigration representative, and nothing in the service is legal advice. For advice about your particular circumstances, consult a qualified professional or the relevant official authority.

You must be at least 18 years old, or the age of majority where you live, to create an account and to purchase. An adult may prepare a journey on behalf of a family member, including a minor, using their own account and taking responsibility for the information entered.

Keep your sign-in details confidential and let us know promptly if you believe your account has been accessed without your permission. You are responsible for activity carried out through your account. Your paid access is tied to your account, so signing back in restores it.

The guidance you see depends on what you tell us — nationality, destination, travel purpose, dates, and similar details. You are responsible for the accuracy and completeness of that information and of anything you submit to an authority.

Some features, including the Vi assistant and automated document checks, use AI to help you organize and understand your preparation. They can be wrong or incomplete, so treat their output as support, not as an authoritative source, and always verify against official requirements.

Visa Wingman passes are one-time purchases for a defined access period. Nothing renews automatically. Prices are shown before you pay, and the price and currency charged are determined by us at checkout on the server, not by the browser.

Payments made on the website are processed by our third-party payment provider. We do not receive or store your full card details. We do keep a record of the purchase — product, amount, currency, status, reference, and timestamps — so that we can deliver and support what you bought.

We may change prices or product availability for future purchases. A change never affects access you have already paid for.

Purchases you make on the website are billed by us through our website payment provider. Purchases you make inside the iOS app are billed by Apple through the App Store and are governed additionally by Apple's terms. Refunds for App Store purchases are handled by Apple. See the Refund Policy for detail.

When a payment is confirmed, we record the purchase and activate the matching entitlement on your account. The paid features then become available to you in Visa Wingman on web and in the mobile app, under the same account, for the access period shown at purchase.

Access is activated from a verified payment confirmation received from the payment provider — never from the browser returning to a success page. If confirmation is briefly delayed, your access appears as soon as the payment is confirmed.

Our Refund Policy forms part of these terms and explains when a refund may be available, when it normally is not, and how to request one.

You keep ownership of the documents and information you upload. You give us only the permission needed to store, process, and display that content back to you so the service can work — including, where you ask for it, sharing it within a family or group workspace you control or with a reviewer for a review you purchased.

Only upload material you are entitled to upload. You can delete your documents and your saved workspace at any time from the Privacy page.

Visa requirements change and vary by nationality, destination, and individual circumstances. Always confirm requirements, fees, and procedures with the official embassy, consulate, or visa application center before you apply or travel.

• Use Visa Wingman for any unlawful purpose, or to prepare or support a fraudulent application.
• Upload material that is not yours, or that you have no right to share.
• Present Visa Wingman as an embassy, government body, or authorized representative.
• Attempt to break, probe, overload, or gain unauthorized access to the service or to another person's account or documents.
• Scrape, resell, or redistribute the service or its content without permission.

We work to keep Visa Wingman available and reliable, but we cannot promise uninterrupted service. Features may be added, changed, paused, or withdrawn — for example while reviewer capacity is closed. Planned and unplanned interruptions can occur for maintenance, provider outages, or events outside our control.

Visa Wingman, its name, brand, interface, illustrations, written guidance, and software are owned by ZON Software Development Services or its licensors. You may use them only as part of using the service. This does not affect your ownership of your own content.

We rely on third-party providers for hosting, database and file storage, payments, analytics, error monitoring, email delivery, and AI assistance. We also link to embassy, consulate, and government pages so you can check official requirements at the source. We do not control those external sites and are not responsible for their content or availability.

Our Privacy Policy forms part of these terms and explains what we collect, why, how long we keep it, and the controls you have — including exporting and deleting your data.

Visa Wingman is provided on a reasonable-effort basis. To the extent permitted by law, we are not liable for a visa refusal, a missed appointment or deadline, travel or accommodation costs, lost opportunity, or other indirect or consequential loss arising from your use of the service.

Where we are found liable in connection with a paid service, our total liability is limited to the amount you paid us for that service in the twelve months before the claim.

Nothing here excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, death, or personal injury caused by negligence, or your mandatory consumer rights.

We may update these terms as the product or the law changes. The “last updated” date at the top of this page always shows the current version. If a change is significant, we will make it reasonably clear in the product. Continuing to use Visa Wingman after a change means you accept the updated terms.

You can stop using Visa Wingman at any time and request account deletion from your account settings or the Privacypage. We may suspend or close an account that breaches these terms, is used unlawfully, or puts other people's data at risk. Where it is reasonable and lawful to do so, we will tell you why.

These terms are governed by the laws of the Republic of the Philippines, and the courts of the Philippines have jurisdiction over any dispute — without removing any protection or right to bring a claim locally that the law of your country of residence gives you as a consumer.

Questions about these terms? Email support@visawingman.com or see our Contact page.