Visa Wingman Support
How can we help?
Need help with Visa Wingman? Contact our support team for assistance with your account, journeys, documents, or app experience.
Response time
We aim to respond within 1 to 2 business days.
When contacting support, please include the email connected to your Visa Wingman account and a short description of the issue. Do not send passwords, payment card details, or highly sensitive identity documents by email.
Common support topics
What we can help with
- Account access and sign-in
- Creating or managing a visa journey
- Document uploads and Document Vault
- Family and Friends journeys
- Vi assistant questions
- Technical problems and error messages
- Account deletion and privacy requests
Account deletion
You can request account deletion directly inside the Visa Wingman app through your account settings. Deleting your account permanently removes access to your journeys and associated account data, subject to any legally required retention periods.
In the app, open You → Privacy, export, and deletion → Request account deletion.
Before contacting support
- Confirm that you are using the latest version of the app
- Check your internet connection
- Try closing and reopening the app
- Include the screen or feature where the issue occurred
- Include a screenshot only when it does not expose sensitive personal information